Testing & Warranty

Uncle Jack's Testing & Warranty

Uncle Jack’s Quality Testing

Uncle Jack’s will undertake the following tests on every individual product sold before they are delivered to their new owners. Our tests are rigorous and objective to ensure that you get products with the quality that Uncle Jack’s takes pride in:

1. Network Test
2. WiFi Test
3. Microphone Test
4. Camera Test
5. LCD Test
6. Speaker Test
7. Battery Charging Test
8. ALL Button Test (Volume, Home Key, Power On/Off)
9. Bluetooth Test
10. Touch Test

Uncle Jack’s got your back with Product Warranty

3 Months Extended Warranty

Within this extended warranty period from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you could enjoy the free maintenance services.

1 Months Warranty

Within warranty period from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you could enjoy the free maintenance services.

Warranty Policy Summary

Standard Warranty (1 Month)- Follow Invoice Date
✅1 month on Transceiver & Motherboard
✅1 month on Body Accessories & Battery
✅1 month on LCD Screen & Touch Panel

Extend Warranty (3 Months)- Follow Invoice Date
✅3 months on Transceiver & Motherboard
✅3 months on Body Accessories & Battery
✅1 month on LCD Screen & Touch Panel

❌LCD/TOUCH SCREEN (DEAD PIXEL AND LINE ARE NOT CLAIMABLE)
❌液晶 / 触摸 ( 黑点 / 白印 / 出线/ 白绿屏 ) 没有保修
❌LCD/sentuh (TITIK HITAM/ CETAKAN PUTIH/ GARIS / SKRIN PUTIH DAN HIJAU) TIADA JAMINAN

❌WATER / DROP SET AND MAN-MADE DAMAGE ARE NOT CLAIMABLE
❌手机严重跌伤 / 入水 或者 人为损坏 没有保修
❌TIADA JAMINAN JIKA TELEFON TERJATUH/ DISUNTIK DENGAN SERIUS KE DALAM AIR ATAU ROSAK AKIBAT KEROSAKAN BUATAN MANUSIA.

❌APPLE ID LOCK / GOOGLE LOCK - NO WARRANTY
❌APPLE ID LOCK / GOOGLE LOCK - 没有保修
❌APPLE ID LOCK / GOOGLE LOCK - TIADA JAMINAN

❌WARRANTY START FROM INVOICE DATE
❌保修期根据开单日期
❌TEMPOH JAMINAN ADALAH BERDASARKAN TARIKH PENGEBILAN

❌NO SEAL STICKER - CANT CLAIM WARRANTY / NO EXCHANGE
❌无手机贴标不能保修
❌TANPA PELABELAN TELEFON BIMBIT, TIADA JAMINAN

👉 WARRANTY NOT INCLUDE / Waranti x cover:
❌ Drop damaged (Rosak pasal jatuh)
❌ Human made damage/accident (Kerosakan pasal manusia atau kemalangan)
❌ Water damaged (Rosak pasal masuk air)
❌ Warranty tag removed or tear off (Waranti sticker dibuang or rosak)
❌ Repaired by an unauthorized party (Repair dan dirosakkan oleh kedai lain)
❌ Screen LCD cracked (Screen LCD pecah rosak)
❌ ID Lock (phone kena lock)
❌ Open Phone Housing ( Buka Phone sesuka hati)
❌ Root / Flash (root software phone)
❌ Dead Pixel (Black Dot /White Patch)
❌ Abnormal Line (Green Line)
❌ White Screen and Green Screen