Terms & Conditions

General T&C

  1. All devices from Uncle Jack’s are original products.
  2. We are not responsible for any item lost or damaged during delivery.
  3. Items that you order may face a slight delay based on 3rd Party Service Providers.
  4. All return charges (courier / tax / duty / stamp / packing) are borne by the buyer.
  5. All sales are final. No refund / cancellation / exchange / rebate / reimbursement will be entertained unless stipulated in refund and warranty policies.
  6. Orders will only be processed for shipping upon confirmation of payment received.
  7. Version / firmware / software / OS may vary and differ based on device age, model and versions.
  8. Colours of devices listed are based on manufacturer's colour description, colours may appear different on actual product.
  9. Items sold are categorized into three:
    a. Original Box Set – Original Box Set with included Accessories
    b. Replacement Box Set – Replacement Box with included Accessories
    c. Phone Only – Mobile phone only in Uncle Jack’s Custom Box
  10. No memory cards are included in any of our products.
  11. USB cable and earphone are depending on the phone models and abovementioned categories.
  12. User manual and setup CD is depending on availability.
  13. Boxes may not be in pristine condition due to handling and delivery damage that may occur during shipping.
  14. Prices listed are subject to changes without prior notice.